Privacy Policy

Information we collect

Maison AI collects account information, property information, service request details, vendor coordination details, and communications you choose to provide so we can operate the home maintenance service.

If you opt in to text messaging, we collect your mobile phone number, message preferences, inbound replies, delivery metadata, and related support records needed to provide SMS notifications and homeowner approval workflows.

How we use information

We use information to create and manage accounts, coordinate home maintenance, route service requests, manage homeowner approvals, send operational notifications, prevent abuse, improve reliability, and comply with legal obligations.

SMS messages are used for service-related communications such as onboarding questions, maintenance coordination, quote approvals, appointment updates, and support responses.

Mobile number privacy

Maison AI does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for their marketing or promotional purposes.

We may share limited information with service providers, such as messaging, hosting, database, and support vendors, only as needed to operate Maison AI and deliver requested communications.

Message frequency and charges

Message frequency varies based on your property activity and service requests. Message and data rates may apply. You can reply STOP to opt out of SMS messages or HELP for help.

Data protection

We use administrative, technical, and organizational safeguards designed to protect personal information. No service can guarantee absolute security, but we work to limit access to people and systems that need it to operate the service.

Contact

For privacy questions or SMS support, contact Maison AI at support@maisonsai.com.